Privacy Policy

‌Lamphone Trading‌ ("we," "us") values your privacy. This policy explains how we collect, use, and protect personal data when you use our website or services for purchasing/reselling secondhand steel, cables, motorcycles, and mobile phones.

‌1. Information We Collect‌

• ‌Provided by You‌:

  • ‌Contact Details‌: Name, email, phone number (when purchasing or submitting a resell request).
  • ‌Transaction Data‌: Payment method (e.g., bank transfer), item descriptions (for sellers), delivery address.
  • ‌Communications‌: Records of emails, calls, or chat interactions with our team.

• ‌Automatically Collected‌:

  • ‌Device Information‌: IP address, browser type, operating system.
  • ‌Usage Data‌: Pages visited, time spent, items viewed (via cookies and analytics tools).

‌2. How We Use Your Information‌

• ‌Core Purposes‌:
  ✅ Process purchases/resell requests and deliver goods.
  ✅ Verify seller identity and item ownership.
  ✅ Communicate about orders, payments, or policy changes.

• ‌Improvement & Security‌:
  ✅ Analyze website traffic to enhance user experience.
  ✅ Detect and prevent fraud or illegal activities.

• ‌Marketing‌:
  ✅ Send promotional offers via email only with your explicit consent.

‌3. Data Sharing‌

We do ‌not sell your data‌ to third parties. Limited sharing occurs with:

• ‌Service Providers‌: Payment processors, logistics partners (e.g., delivery companies).
• ‌Legal Compliance‌: Authorities if required by Lao PDR laws or to protect our rights.

‌4. Data Security‌

• Encrypt sensitive data (e.g., payment details) during transmission.
• Restrict internal access to authorized personnel only.

‌5. Your Rights‌

• ‌Access & Correction‌: Request a copy of your data or update inaccuracies.
• ‌Deletion‌: Ask us to delete non-essential data (e.g., unused accounts).
• ‌Opt-Out‌: Unsubscribe from marketing emails via the link in each message.

To exercise these rights, contact us at lamphonetrading@gmail.com.

‌6. Data Retention‌

We retain your data:

• For ‌active transactions‌: Until order completion or resell request closure.
• For ‌legal obligations‌: Up to [X years] as required by Lao PDR regulations.

‌7. Third-Party Links‌

Our website may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices.

‌8. Children’s Privacy‌

Our services are not intended for users under ‌13 years old‌. We do not knowingly collect their data.

‌9. Policy Updates‌

Changes will be posted on this page. Continued use constitutes acceptance.